Refund & Cancellation Policy

1. Scope

This policy covers the tender file upload fee (TZS 10,000) and the tender file access fee (TZS 10,000). It does not cover money exchanged directly between a tender holder and an investor: we are not party to those agreements and never hold that money.

2. You are entitled to a full refund

• You were charged twice for the same tender file or the same publication.
• Your wallet was debited but the platform did not grant the access or the publication credit you paid for.
• Your tender file was rejected at administrative review and was never published.
• A tender file you unlocked is withdrawn or found to be fraudulent within 14 days of your payment.
• The charge was not authorised by you and this is confirmed with the mobile money operator.

3. No refund is due

• The tender file has already been published and made visible to investors.
• You have already viewed the unlocked content of a tender file and simply changed your mind.
• No investor made an offer, or a negotiation you entered did not conclude — the fee buys publication and access, never an outcome.
• Your account was suspended or closed for breach of the Terms of Service, fraud or falsified documents.

4. How to request a refund

Email support@tenderbridge.online or call +255 769 355 793 within 7 days of the charge. Include the order reference shown on your Billing page, the mobile money number used, the amount and a short description of the problem.

We acknowledge every request within one business day and give a decision within 5 business days.

5. How refunds are paid

Approved refunds are returned in Tanzanian Shillings to the same mobile money wallet that made the payment. We do not refund to a different number, to a bank account or in cash. Funds normally arrive within 5 to 10 business days depending on the mobile money operator.

Where a payment simply failed and never settled, no refund is needed: the money never left your wallet and you may retry the payment.

6. Cancellation

There is no subscription, so there is nothing to cancel. You may stop using the platform at any time and simply return to the free Explorer view. You may close your account by writing to support@tenderbridge.online.

7. Disputes and chargebacks

Please contact us before raising a dispute with your mobile money operator — most issues are resolved faster directly. If a dispute is raised, we cooperate fully with the operator and our payment service provider and provide the transaction records held under order reference.