Contact & Support

How to reach a real person at STABLE SERVICE COMPANY LIMITED, the company behind TenderBridge, and how complaints are handled.

1. Customer support

Email: support@tenderbridge.online
Phone and WhatsApp: +255 769 355 793
Website: www.tenderbridge.online
Hours: Monday to Friday, 08:00–18:00 East Africa Time (EAT)

We acknowledge every message within one business day. Payment problems are prioritised — always quote the order reference shown on your Billing page.

2. Registered office

STABLE SERVICE COMPANY LIMITED (trading as TenderBridge)
Physical address: 6th Floor, NHC Building, Samora Ave, Ilala CBD, Dar es Salaam
Postal address: P.O. BOX 100093, Dar es Salaam
Incorporation: Companies Act, 2002 — BRELA Certificate of Incorporation No. 205015213
Taxpayer Identification Number: 205-015-213

3. Which channel to use

Payment, refund or billing: support@tenderbridge.online with your order reference.
Verification and KYC documents: support@tenderbridge.online from the address registered on the account.
Data protection requests (access, correction, deletion): support@tenderbridge.online, subject line 'Data request'.
Reporting a fraudulent listing or user: support@tenderbridge.online, subject line 'Report'.

4. Complaints procedure

Step 1 — write to support@tenderbridge.online; we acknowledge within one business day. Step 2 — a support agent investigates and responds within 5 business days. Step 3 — if you are not satisfied, ask for escalation to the director; a final written answer is issued within 10 business days.

If the matter concerns a mobile money debit, you may also contact your mobile money operator, and, if it remains unresolved, the competent Tanzanian consumer authority.