Contact & Support

1. Customer support

• Email: support@tenderbridge.online
• Phone and WhatsApp: +255 68 834 1865
• Website: www.tenderbridge.online
• Hours: Monday to Friday, 08:00–18:00 East Africa Time (EAT)

We acknowledge every message within one business day. Payment problems are prioritised — always quote the order reference shown on your Billing page.

2. Registered business

• TENDER BRIDGE (trading as TenderBridge)
• BRELA registration number: 712173, registered on 14 August 2026
• Taxpayer Identification Number: 134-595-396 (Tanzania Revenue Authority — Temeke Tax Office)
• Proprietor and authorised representative: Kassim Eliasa Nkya, Proprietor and authorised representative
• Physical address: Ohio Street, Kivukoni Ward, Ilala CBD, Dar es Salaam
• Postal address: P.O. BOX 100093, Dar es Salaam
• Registration: Business Names Act (Cap 213) — BRELA Certificate of Registration No. 712173

3. Which channel to use

• Payment, refund or billing: support@tenderbridge.online with your order reference.
• Verification and KYC documents: support@tenderbridge.online from the address registered on the account.
• Data protection requests (access, correction, deletion): support@tenderbridge.online, subject line 'Data request'.
• Reporting a fraudulent listing or user: support@tenderbridge.online, subject line 'Report'.

4. Complaints procedure

Step 1 — write to support@tenderbridge.online; we acknowledge within one business day. Step 2 — a support agent investigates and responds within 5 business days. Step 3 — if you are not satisfied, ask for escalation to the director; a final written answer is issued within 10 business days.

If the matter concerns a mobile money debit, you may also contact your mobile money operator, and, if it remains unresolved, the competent Tanzanian consumer authority.