Service Delivery Policy

1. Digital service only

TenderBridge delivers digital services only. Nothing is shipped, and there is no physical product, no delivery address and no courier involved.

2. Tender file access fee

Delivery is immediate. As soon as the TZS 10,000 payment settles — normally within seconds of approving the mobile money prompt — the tender file opens in full on your account: holder and client identity, contract summary, use of funds, attached documents and verification evidence. Access is permanent for that tender file on that account.

3. Tender file upload fee

As soon as the TZS 10,000 payment settles, a publication credit is added to your account immediately and you can submit one tender file.

The tender file then goes to administrative review, which normally completes within 2 business days. If it is approved it becomes visible on the marketplace. If it is rejected the fee is refunded under the Refund Policy.

4. Confirmation

Every settled payment produces an entry on your Billing page with its order reference, plus an email and SMS confirmation. Keep the order reference for any support request.

5. If delivery fails

If your wallet was debited but access or the publication credit did not appear within 15 minutes, contact support@tenderbridge.online or +255 769 355 793 with the order reference. We reconcile the payment with our provider and either deliver the service or refund the fee in full.

6. Availability

The platform is available 24/7 except during announced maintenance. Human review and support run Monday to Friday, 08:00–18:00 East Africa Time (EAT).